Información Adicional
A partir del 1.° de abril de 2021, entra en vigor el VISITAX para turistas extranjeros. El pago por un importe de 224 MXN (o 10 USD por persona) puede realizarse a través del portal web http://visitax.gob.mx/. Los turistas extranjeros pueden pagar antes o durante su estancia en Quintana Roo. Deberá presentarse un justificante de pago en el aeropuerto, antes de la salida.
Special check-in instructions
Front desk staff will greet guests on arrival.
Know Before You Go
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- No pets and no service animals are allowed at this property.
- This property advises that enhanced cleaning and guest safety measures are currently in place.
- Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
- Personal protective equipment, including masks, will be available to guests.
- Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities.
- Contactless check-in and contactless check-out are available.
- Enhanced food service safety measures are in place.
- Individually-wrapped food options are available through room service.
- Each guestroom is kept vacant for a minimum of 48 hours between bookings.
- This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).
- This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
